Guest Relations – Maternity cover Full Time from Mid February – 31st October 2026
We are small family run business who have been farming since the 1750s and for the last 50 years we have diversified into agritourism which is now a large thriving part of our business. We all work really closely together are really excited to be on the lookout for a new member to join the team for maternity cover.
If you are seeking an exciting opportunity to develop your career within a family-run business that specializes in luxury adults only lodges and farm tours, this is the place for you. We are looking for an enthusiastic person who is passionate about hospitality, customer relations, has good work ethics and is eager to deliver on our high standard of services to our customers.
Key Responsibilities:
- Support the owners in the day-to-day running of the business, with some daily hands-on tasks including hot tub testing, sorting laundry, ordering supplies and from time-to-time you may be asked to support the cleaning role.
- You’ll be our guest’s main point of contact to answer any of their questions and to think of what they may need, before they even know they need it.
- Candidate must be detail-oriented and highly organised with a strong commitment to exceeding guest expectations.
- Maintaining regular updates for our website, social media and accommodation platforms.
- Dealing with daily enquires via email, telephone or in person.
- Working 2 weekends out of 4.
- Hours of work are 9am – 5pm in a 40-hour week in a 2-week rolling rota
The ideal candidate:
- Customer service experience is essential.
- Previous experience with booking management systems – supercontrol and/or FareHarbor preferred but not essential.
- Experience in creating effective Marketing, PR and social media content to promote the business is useful however in house training will be provided.
- Skilled in efficiently handling guest issues and making sound decisions to ensure exceptional experiences.
- Team player, with the ability to also be self-motivated and work independently.
- Excellent communication skills, both written and verbal.
- Can do work ethic, willing to get stuck in and help out where possible.
- Skilled in Microsoft Office (Outlook, Excel, Word, PowerPoint, etc.) Good computer skills are preferred.
What’s in it for you:
- Competitive salary between £20,000-£25,000 based on experience
- Friendly working environment
- The best office views of the surrounding countryside and Loch Lomond
- Cuddles with pet lambs as an added bonus
If interested, please send your cover letter and CV to lennoxoflomond@outlook.com
