Terms &Conditions
Thank you for taking the time to read our Terms and Conditions. They may seem a little formal and boring, but they are essential for your stay, or experience/course that you have booked.
Lennox of Lomond consists of 2 farms – Shantron and Shemore Farm. The terms and conditions are applicable to farm accommodation, experiences and course all covered under Lennox of Lomond.
Accommodation
Booking
For bookings made more than 12 weeks away. We allow a 7 day period in which you can read and digest the Terms and Conditions and the details regarding your chosen accommodation, after the 7 days you are deemed to have accepted our terms and conditions. For stays less than 12 weeks from the date of booking, we allow a 24hr period in which you can read and digest the Terms and Conditions- after which you are deemed to have accepted our Terms and Conditions.
If you wish to make changes to your booking after these times, we may not be able to accept these changes however we will do our best to accommodate your amendments, there will be an Admin Charge of £25.
Holiday Insurance
For any unforeseen reasons you may not be able to attend, As your stay is still classed as a holiday, we would advise that all of our guests arrange holiday insurance prior to their stay.
Minimum Stays
The Bonnie Barns have a 2 night minimum stay requirement. Where there is availability between bookings we can offer our guests a one night stay upon request. This will be subject to availability and will be charged at a higher rate.
Shemore Farm Holiday cottage have a 4 night minimum stay requirement.
Numbers
The accommodation can each take the maximum number of people stated at the point of booking on the information pages. No parties or guests exceeding the maximum number can be accommodated. This is due to fire and safety reasons.
We are unable to take bookings for stag parties, hen parties, larger groups or student groups. If after arrival it is clear you are part of a larger group, your booking will be terminated, you will be asked to leave with no refund.
Deposit
A booking will only be confirmed when we receive a 30% deposit. The deposit is due at time of booking. If we do not receive payment after 24hrs your dates will be released and your provisional booking will be cancelled.
The remaining balance is due 28 days prior to your arrival date.
If you book within 28 days we require the full balance to confirm your booking.
Cancellation
If cancelled more than 12 weeks prior to your stay- full refund
If cancelled less than 12 weeks prior but more than 28 days prior to your stay- deposit retained, or 70% refund for those who have paid full price upfront.
If cancelled 28 days or less from your stay- 100% of booking cost retained
See COVID POLICY – for cancelations due to Covid.
Change of Date
Where possible, we may try to help you change the date of your booking if you can no longer make it, however this is entirely at the management discretion and if they cannot make a change, then the standard cancellation policy will apply. All date changes must be requested more than 12 weeks in advance of the original booking, otherwise standard cancellation policy will apply.
Incomplete Payment
The remaining Balance is due 28 days prior to the start date of your stay, we will continue to send you reminder emails at appropriate intervals. If, within 14 days, the remaining balance is still outstanding, Lennox of Lomond will be entitled to rescind the agreement, retain any deposit and claim against you for losses incurred. Your dates will be released for sale.
Check-In
Shemore Cottage – 4pm to 8pm. Bonnie Barns is between 4pm and 8pm onwards. Please discuss any later than 8pm arrivals in advance of booking.
Early Check-ins are available only if pre-arranged with management prior to your stay and only if booking availability allows. Early Check-in is by 1pm on you day of arrival with an additional charge of £30.
Check-Out
Check-Out for all accommodation is 10am.
Late Check-outs are available only if pre-arranged with management prior to your stay and only if booking availability allows. Late check out is by 12pm and an additional charge of £30.
Due to changeover and additional cleaning times we ask guest to leave by the checkout time to allow staff to change over accommodation for the next guests coming in- we hope that you understand.
Liability
Lennox of Lomond accepts no responsibility for loss or damage of property, vehicles or vehicle contents belonging to guests during their stay or time at Shemore Farm.
What’s Included
The price of your Accommodation includes electricity, heating, bed linen, towels, robes (Bonnie Barns only), dish towel, supplies for cleaning – kitchen/bathroom.
Children
Lennox of Lomond welcoming family’s to our Shemore holiday Cottages. Our Bonnie Barns are not available for any age of baby or Child.
Farms are wonderful places to play and explore but we ask that children and babies must be supervised at all times. There must be a responsible adult capable of looking after children and babies present throughout the entire hire period.
Please remember that Lennox of Lomond is a working sheep and Cattle farm and we may have farm vehicles or livestock moving around the farm.
Lennox of Lomond staff cannot take any responsibility for the care of minors, or for the recommendation of appropriate care givers.
We can provide travel cots and highchairs for you to use during your stay. Please be aware that these are used entirely at your own risk.
Visiting Guests
Our cottage occupants may have visitors to the property to drop by and visit with. The number of people in the cottages must not exceed the Max number of people to this unit. This is due to fire safety.
Visitors must not sleep over unless they are booked in at time of booking.
Our Bonnie Barns are private to guests only and are not for visitors. We are creating a space for adults to relax and we ask our guests to respect each other’s privacy. There are lots of beautiful places in our area where you can meet up with friends etc.
Quiet Policy
We have a 11pm quiet time set at the properties. Any loud noises, music etc after this time will not be tolerated and may result in you being asked to leave without a refund.
Dogs
We are delighted to welcome 1 well behaved dog to our Inchcailloch Barn. This is our only Dog friendly accommodation at the moment. Dogs are not permitted in the cottages.
Please see Pet Policy
Hot Tubs
For properties with Hots tubs, guests agree to comply with Hot Tub Safety rules which will be sent out in your welcome information prior to your stay. If you wish to see this earlier please contact Lennox of Lomond and we can email you a copy.
We will carry out twice a day testing and we ask that guests do not use the hot tubs while we are carrying out these quick tests.
Drugs
The Company has a strict zero tolerance policy on drugs and any illegal substances. If any guest is found to be under the influence, the booking will be terminated without refund with immediate effect and the police will be notified.
Smoking
The Internal areas of the Accommodation are strictly non-smoking. Smoking is allowed only in open-air areas away from decked areas. All cigarette butts must be disposed of appropriately.
Fires
Shemore has open fires. Used entirely at the guests own risk. Please ask if you would like a fire lighting tutorial.
Gas BBQ’s are provided at the Bonnie Barns and Shemore Cottage.
Candles
We do not allow candles inside any of the properties.
Damage and Excess Cleaning Required
Lennox of Lomond reserves the right to invoice for any damages caused to the Properties of Shemore or Shantron Farm that has been inflicted by you during your stay. Similarly- If you accommodation is left in a poor condition resulting in additional cleaning, repair or replacement, you may be invoiced £100 for a deep cleaning fee or invoiced to cover costs for repair.
Inappropriate conduct
Anyone who is aggressive, abusive or otherwise inappropriate to staff or management at Lennox of Lomond will be asked to leave immediately. Your booking will be cancelled without a refund, and you’ll be banned from returning.
Fireworks or Sky Lanterns
Fireworks or Sky Lanterns may not be set off at any time. Lennox of Lomond is a working farm and the both Fireworks and Sky lanterns can cause physical damage and distress to our livestock.
Force Majeure
The Company may have to make changes for reason of Force Majeure, meaning unusual or unforeseeable circumstances beyond its control, the consequences of which neither our suppliers nor we could avoid. Example: industrial disputes, natural disaster, fire or adverse weather conditions, acts of God, malicious damage, flooding, acts of terrorism or similar events beyond our control. The Company shall not be liable for any loss, damage, or costs, resulting from a Force Majeure event. Whilst every effort will be made to ensure the provision of the On Farm Accommodation Hired, the Company cannot be held responsible for shortcomings or conditions outside of their control.
Insurance
We strongly recommend that you take out full insurance to cover your holiday in all circumstances- from your own cancellation to Force Majeure.
Disclaimer
Lennox of Lomond cannot be held responsible for any loss or damage arising from any misadventure associated with your stay.
Complaints
If you’re unhappy with something during your stay and want to make a complaint, please talk to us during your stay. You can visit Kay and Dougie at the farmhouse or phone us on 07751560577. Please tell us immediately if anything is not right, ask us to come to the accommodation.
We treat all complaints seriously and will do everything we can to resolve your issue as soon as possible so you can get on with enjoying the rest of your holiday.
We don’t provide refunds or compensation for complaints made after guests have returned home, so be sure to speak to us or email us during your stay.
The guest agrees:
- to pay for any losses or damage to the property caused or allowed by the guest.
- to take good care of the property and leave it in a clean and tidy condition on departure. To follow departing guidelines detailed in welcome info. Lennox of Lomond reserves the right to make a charge for extra cleaning or damage, if the property is not left in a satisfactory condition. Should Lennox of Lomond be dissatisfied with the condition of the property, we may refuse to take a booking from that guest again.
- to permit Lennox of Lomond and their agents reasonable access to the property
- not to part with possession of the property, or share it, except with members of the party listed when booking
- not to exceed the total number of people stipulated in the property description
- not to cause an annoyance or become a nuisance to occupants of near-by premises
- not to smoke or allow smoking in accommodation unit.
Lennox of Lomond Experiences, Tours and Courses
Dietary
If you are booked on to attend an event that includes Lunch or food of any kind, we ask that you provide your dietary requirements as soon as possible after booking, but at the latest of 7 days prior to the event to ensure that we can cater for your needs.
Cancellation
Full refunds if cancelled before 28 days of the event.
50% refund if cancelled between 28 and 7 days of the event.
No refund if cancelled less than 7 days before the event.
Children
Some of our experiences has age limits, which are there for the safety of the guests and staff. Please check age limits before booking you chosen activity.
Children under the age of 16 must be accompanied by a paying adult.
Lambing on Loch Lomond
Full day and Half Day – only suitable for 13 years and over (under 16 must be accompanied by w paying adult)
Please only arrive a maximum of 15mins prior to your session. You will be met by one of our team and then escorted to the lambing shed. This is still a working farm so at no time will you be allowed to wonder around the farm unattended.
You will need to wear outdoor clothing; wellies and waterproofs preferably to keep you clean and dry or wear clothes that you don’t mind getting dirty (remember this is a farm). We will provide you with an apron and latex gloves.
This experience is for all ages, big or small. We recommended that under 1 year olds don’t attend (but if they must, they do not need a ticket and there is no charge for them). Children under 16 must be accompanied by a paying adult.
If you are pregnant or trying for children we unfortunately have to advise you NOT to take part in this lambing experience this year. We will hopefully see you and your little one at future events!
If you have allergies: dust, animal, straw etc please check with your doctor prior to booking.
No food and drink must be consumed while in the sheds.
Hand washing facilities will be provided as hygiene is very important for both you and our animals. You can rinse wellies and waterproofs before leaving the farm.
We do have to mention that this is real life and there could probably be a few moments that are best avoided by the SQUEAMISH!
Unfortunately we will not be able to issue refunds for your booking; however you may be able to transfer to another date.
Unfortunately we do not accept DOGS to be brought to the farm.
Lambing experiences are not suitable for babies under 12 months.
Liability
Lennox of Lomond accepts no responsibility for loss or damage of property, vehicles or vehicle contents belonging to guests during their stay or time at Shemore or Shantron Farm.
Disclaimer
Attending a Course or experience on a Farm can be dangerous. Although every care is taken in managing the various facilities and ensuring the courses and events are run and managed in a safe way, Lennox of Lomond cannot be held responsible for any loss or damage arising from any misadventure associated with your time at Shemore or Shantron Farm.
Vouchers
This Monetary Gift Voucher can be redeemed against all of our accommodation, farm tours and workshops. Each voucher features a unique reference ID code, may only be redeemed once, may not be exchanged for cash. No replaced if lost. The gift voucher must be presented upon arrival at your accommodation or an experience. Terms & Conditions are subject to change. Valid for 18 months
Giveaway Terms & Conditions
- This giveaway is not sponsored, endorsed, administered or associated with Instagram or Facebook.
- Must be 18 years old or over to enter.
- Lennox of Lomond’s own T&C’s for staying at the Bonnie Barns must be agreed to prior to the stay. As well as the T&Cs of any other participating business.
- Prize must be redeemed between 2nd January 2023- 31st March 2023.
- Cannot be Gifted or Transferred for cash.
- Additional packages and extras are available as per request and subject to availability, guest will be charged the fee for these extras.
